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Support

One place to start when you need help.

Use the help center for product guidance, or email hello@yanascript.com if you need a real person to route an issue.

Help Center

Use the docs and workflow guides first for setup, uploads, editing, exports, and account basics.

Open docs

General support

For account, launch, workflow, or stuck-user issues, email one clear message and we will route it from there.

Email hello@yanascript.com

Billing and refunds

Check the billing and refund policy first, then send the transaction details if something looks wrong.

Review billing help

Privacy and security

Use the policy pages for the current public handling language, or send a clear privacy or security question for follow-up.

Review security info

Bug report template

Use the structured bug-report path when something breaks and you want it routed with enough detail to fix.

Open bug report template

Reporting a product problem

Include the page you were on, what you expected, what actually happened, and whether the issue blocks work. If the problem touches billing, attach the email address on the account and any invoice or payment detail you have. For now, the launch support path is email-first rather than live chat.